Novus Coffee Imports is now Mercon Specialty. We have always been proud members of the Mercon Group and we believe that the benefits of being part of a company with more than 65 years experience should not go unnoticed! Our passion for coffee, our customer experience and connection to origin remains, just with a new name.
This name reflects a better representation of our identity as part of one of the world’s top coffee suppliers and it reinforces Mercon’s commitment to independent coffee roasters nationwide. We are more than a coffee supplier, Mercon Specialty is an ideal partner for roasters seeking broader access to specialty and premium coffees, more robust supply chains, logistics and global sustainability programs that benefit both producers and the communities they live in.
Mercon Coffee Group is a vertically integrated green coffee supplier with a global reach of more than 60 countries and expertise that spans the entire supply chain, from farming and production to trading, logistics, and risk management.
FAQ- Mercon Specialty
1. Why did Novus change its name to Mercon Specialty?
We believe Mercon Specialty reflects a better representation of our identity as part of one of the world’s top coffee suppliers, Mercon Coffee Group. This new identity also reinforces Mercon’s commitment to independent coffee roasters nationwide.
2. Who/what is Mercon?
Mercon Coffee Group is a vertically integrated green coffee supplier with a global reach of more than 60 countries and expertise that spans the entire supply chain, from farming and production to trading, logistics, and risk management. With over 65 years of experience, Mercon creates solutions from the producer to the roaster that rely on innovation and technology.
3. Why is this new identity important?
Our purpose is to build a better coffee world. In everything we do we aim to impact positively the lives of our coffee producers and their communities. By aligning with our parent company, Mercon, we make clear that we share that mission of building a better coffee world. When you partner with Mercon Specialty you are contributing to creating a circle of prosperity for coffee communities.
4. Has the company been acquired by Mercon?
Since we opened for business in early 2019, we have been proudly part of the Mercon Group. We are still the same team, providing the same services with the same access to origins and quality you have been accustomed to. We may have a new name but everything that you like about working with us stays the same!
5. Will I receive a different kind of service?
Our team will always continue working side by side with our partners with the same personalized service you have received so far. We take pride in providing a one of a kind customer experience that our clients and roasters can trust, offering solutions to all of your coffee needs.
6. Will offerings, prices, quality and business relationships be affected by this change?
Our coffee offerings and pricings will not be affected in any way by this change of identity. You can trust that our coffee and everything behind it will continue to be as great as it has been. We will continue, as we have done for the past year, to source the right quality of coffee you need and meet all of your coffee needs, no matter how small. If you have established a business with us, there will be no changes to your terms or contract in any way.
7. What am I gaining from Mercon Specialty?
As we continue to grow, we want to make sure you, our client, understand all the benefits from partnering with a coffee supplier with more than 65 years of experience like Mercon Specialty. From our LIFT program to our deep connections in origins, our partnership goes beyond coffee.
If you have any questions or concerns, please feel free to reach out to our team at:
+1 786 254 2400