We are Mercon Specialty

Delivering Excellence Sets Us Apart

At Mercon Specialty, we are passionate about delivering the finest specialty coffees, with world-class customer service and logistics, and relentless commitment to origin, farmers, and communities.

Who We Are

The Team

Craig Russell

MANAGING DIRECTOR

Craig is passionate about coffee but more importantly, about making an impact in coffee communities. That’s why he is a board member of Seeds for Progress, a non-profit that provides quality education in coffee growing communities.

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Jolene Zehnder

DIRECTOR OF SALES & OPERATIONS

Jolene loves coffee and it translates in her passion to giving back to coffee growing communities. She is committed to social responsibility and sustainability in the coffee industry and loves working closely with producers in origin.

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Scott McMartin

DIRECTOR OF COFFEE

Scott has been in the coffee industry for over 20 years and has a vast experience in blending and roasting. He has traveled to more than 20 origin countries and to this day continues his quest to find the world’s best coffees.

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Neil Oney

GREEN COFFEE QUALITY SPECIALIST

A competitive pinball player who happens to be a talented and skilled cupper. He has been a barista competitor, a barista competition coach, and was a primary author of the SCA’s level one barista curriculum. Neil is also an Authorized SCA Trainer and Q Grader.

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Emily Smith

SALES EXECUTIVE

A self-proclaimed coffee geek, Emily is constantly learning more about this fascinating and evolving industry, which has made her an extraordinary coffee educator. She is passionate about helping others and working with people that share her love for coffee.

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Michelle Dunaway

SENIOR SALES EXECUTIVE

As a Honduran, Michelle is an expert on coffee from this beautiful country and even though she loves talking about coffee from any origin country in the world, she has a soft spot for coffee from her native Honduras.

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Helena Huguley

SALES EXECUTIVE

Helena is passionate about all things related to coffee but is particularly passionate about producer-focused sustainability efforts and helping roasters tell the story. Helena is a proud dual citizen of both the US and Costa Rica and she “habla español!”

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Eric Chastain

ROAST PRODUCTION

Eric got to know coffee at the early age of 7 years old, and since then his love and passion for coffee has only grown. He is our primary roaster and is dedicated to quality and consistency.

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Crystina McKenna

SALES & CUSTOMER SERVICE

Crystina joined the team in Juanary 2022, and brought with her over 15 years experience working with coffee. She is passionate about roasting and quality, education and assesibilty, and providing world class service.

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Betty Leiva

SPECIALTY COFFEE COORDINATOR

Betty’s coffee career started just after receiving a degree in Chemical Engineering. Working for an exporter to improve their processes, she discovered her love of coffee and switched gears to focus on specialty coffee, getting her Q Grader license and judging in several Cup of Excellence competitions.

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Bruno Felipe de Lima

SPECIALTY COFFEE COORDINATOR

Bruno’s love of coffee started early. Growing up on his family’s farm in Brazil, he learned all about coffee farming and how to make it better. Since then, he has been focused on specialty Brazilian coffee, including serving as a judge in the Cup of Excellence and other competitions.

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Cynthia Heng

SENIOR MARKETING SPECIALIST

Cynthia joins our team in Seattle with a degree in strategic communications and business administration. She has been working in marketing for corporate office coffee services over the last 5 years and is excited to begin a career in specialty coffee.

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What We Do

Our Sourcing Model

A Broad Network of Producers

We nurture mutually beneficial relationships with producers and suppliers worldwide.

A Global Footprint

We have origin presence in Guatemala, Honduras, Nicaragua, Brazil, Vietnam, and Ethiopia.

Fairest Trade

Our farmers are paid premium rates and receive technical and financial assistance to enhance productivity.

Coffee That Gives Back

Giving back is foundational to who we are, and we invest in education to support the development of coffee-growing communities.

Quality Control

From purchase to shipment, we follow strict quality controls to ensure all steps of the process are traceable throughout the supply chain.

Curated Offerings

We seek out micro-lot, estate, and premium coffees grown in an eco-friendly and socially conscious manner.